MHFC will make available facilities at each of its branches and offices for the customers to lodge and/or submit their complaints or grievances, if any. Alternatively, customers can contact us at +9122 2266 0427, or email us at contact@mhfcindia.com, or write to us at:

Grievance Redressal Officer
Micro Housing Finance Corporation Limited (“MHFC”)
#3, Victoria Building, S. A. Brelvi Road,
Off Horniman Circle, Fort,
Mumbai - 400 001

If a complaint has been received in writing from a customer, MHFC will endeavour to send an acknowledgement / a response within a week. The acknowledgement will contain the name & designation of the official who will deal with the grievance. If the complaint is relayed over phone at MHFC’s designated telephone helpdesk or customer service number, the customer will be provided with a complaint reference number and be kept informed of the progress within a reasonable period of time.

After examining the matter, MHFC will send the customer its final response or explain why it needs more time to respond and will endeavour to do so within six weeks of receipt of a complaint and he will be informed how to take his complaint further if he is still not satisfied.

If the complainant does not receive response from MHFC within reasonable time or is dissatisfied with the response received, the complainant may approach the National Housing Bank at the following address:

National Housing Bank
Department of Regulation and Supervision, (Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre, Lodhi Road
New Delhi - 110003

The complaint can also be emailed at crcell@nhb.org.in

   
Best Practises
 
 
Corporate Address:

#3 Victoria Building, 1st Floor
S A Brelvi Road
Off Horniman Circle
Fort, Mumbai 400 001

Phone: +91 22 2266 0130

Email: contact@mhfcindia.com